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Pharmacy Medicine Policy

What is a Pharmacy (P) medicine?

You can buy products classified as 'pharmacy medicines' (P) but only from a pharmacy and in the presence of a pharmacist. These medicines, also called 'pharmacy-only medicines' are not usually displayed on open shelves.

Can I purchase pharmacy medicines safely online?

You can only purchase pharmacy medicine(s) from a registered pharmacy.
MYDRUGS is a registered pharmacy; therefore you can safely purchase your pharmacy medicine(s) with us.

Do I need to do anything different when purchasing a ‘Pharmacy Medicine’?

Yes, you must complete a pharmacy assessment before checkout for the ‘Pharmacy Medicine(s)’ in your basket.

Pharmacy Medicine(s) Policy

  • A pharmacy assessment must be completed prior to the purchase of a ‘pharmacy medicine’.
  • The assessment contains questions to gain information about your health and purpose for using the pharmacy medicine
  • The on duty responsible pharmacist and trained health care professionals will use this information to consider whether the pharmacy medicine is suitable for you
  • We may need to contact you by telephone or email to ask further questions to ensure a safe supply of the pharmacy medicine(s) can be made
  • All questions must be answered honestly and truthfully. Failure to do so could lead to an unsuitable pharmacy medicine supply to you, which could cause harm to your health and wellbeing. We take no liability of pharmacy medicine supply if incorrect or misleading information has been given to us
  • The information from the pharmacy assessment is stored securely for audit purposes. This information is kept private and confidential.
  • We have the right to refuse any sale of ‘pharmacy medicine(s)’ under the acting responsible pharmacist’s discretion. All ‘pharmacy medicine(s)’ sales are subject to our approval and can be refused at any time prior to the dispatch of the item in question. A full refund of the item(s) refused will be made to you as soon as possible or within 30 days of the initial sale. Please note any refusal of ‘pharmacy medicine’ sale is for the benefit of your health.  
  • When you purchase a ‘pharmacy medicine(s)’ with MYDRUGS limited you agree you will fully read the patient information leaflet(s) provided before taking the medicine(s).
  • When you purchase a ‘pharmacy medicine’ please be aware the standard delivery conditions do not apply. Your ‘pharmacy medicine(s)’ and other item(s) purchased alongside will be dispatched after the ‘pharmacy medicine(s)’ assessment criteria have been approved. This can take an extra working day in addition to the delivery policy, however we will endeavour to minimise delaying your delivery dispatch at all times. Please be aware this is to help ensure a safe decision is made to supply you with your  ‘pharmacy medicine(s)’
  • You must not abuse, overuse or illegally use ‘pharmacy medicine(s)’ or any medicine(s). By agreeing to our terms and conditions you agree to MYDRUGS limited sharing your information with the legal authorities if we feel there is any suspicious activities within your account.





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