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Privacy Policy

If you are using the website MYDRUGS Limited, this privacy policy applies between you the owner and provider of this website. The privacy of your details is taken very seriously by MYDRUGS Limited. In order to use this website, this privacy policy applies to our use of whichever data collected from our side or provided by you.

This privacy policy should be read alongside, and in addition to, our terms and conditions, which can be found here

Definitions and interpretation

1). You will get following details in this privacy policy:


The information you send to MYDRUGS is collectively confined to the website. The definition includes the specifications given in the data protection laws, where applicable;


A small text file places on your computer by this website when you visit certain parts of the website and/or use certain features of the website. Details of the cookies used by this website are set out in the clause below (Cookies);

Data Protection Laws

Any kind of applicable law affecting the processing of personal data, including but not limited to Directive 96/46/EC (Data Protection Directive) or GDPR, and any national relevant laws, regulations and secondary legislation, so that the GDPR is effective in the United Kingdom


Regulation (EU) 2016/679 on general data protection;

MYDRUGS Limited, we or us

MYDRUGS Limited, with registration number 10913546 is a company incorporated in England and Wales

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you:

Any of the third parties that access the website and are not (i) engaged as a consultant or provides services to MYDRUGS LIMITED and accessing the website with regard to the provision of these kinds of services (ii) employed by MYDRUGS LIMITED ad acting in the course of their service 


The website you are now using,, and all sub-domains of this website, unless particularly exempted by the terms and conditions

Pharmacy regulations

Pharmacy regulations involving the standards set by the General Pharmaceutical Council to create and maintain the right environment for the safe and effective practice of pharmacy and to improve the quality and safety of services provided to patients and the public.

2) The context requires a different interpretation in this privacy policy, unless:

a) the plural includes the singular and the other way around; b) references to clauses, sub-clauses, appendices or schedules or appendices of this privacy policy; d) including means ‘including everything with no limitations) reference to any constitutional provision includes any amendment or alteration; f) the sub-headings as well as headings are not the part of this privacy policy

Scope of this privacy policy

3) This Privacy Policy solely applies to the actions of MYDRUGS LIMITED and users of this website. This does not apply to any websites accessible from this website including, but not limited to, any links that we may provide to websites of social media.

4) For the purposes of the applicable Data Protection Act, MYDRUGS LIMITED is the 'data controller'' This means that MYDRUGS limited defines the purpose for which and the way one’s data is processed.

Data Collected

5) We may collect the following Data, which includes personal data, from you:

• Name

• Address

• Contact information such as email addresses and telephone numbers;

• IP address (automatically collected)

• Date of birth 

• Gender 

• Medical history 

• Any other information related to your health that MYDRUGS LIMITED feels necessary to help protect your health

Our Data collection process

6) Our Data can be collected by following methods:

a) When you provide any information to us; b) when we received any information from other sources; and c) Our website also collect data automatically

You give us the data

7) There are many ways by which MYDRUGS Limited will collect your data;

a) using our website, when you contact us by post, telephone, e-mail or via any other means;

b) when you register with us and set up an account to receive our products/services;

c) when you complete ‘pharmacy medicine assessment’ before purchasing pharmacy medicine(s) 

d) when you complete surveys we use for research purposes (although you are not obliged to respond to them)

e) when you enter a competition or promotion through social media channel

f) when you make payments to us, through this website or otherwise;

g) when you are subscribing to our website to receive marketing communications

h) when you use our services

in accordance with this privacy policy in each case,

From publicly available third parties sources we also receive data 

8) Third party sources like Facebook, Instagram, Twitter and other social media platforms are publicly available and we will receive data about you from these

Automatic data collection

9) We will automatically collect your data to the extent that you access the website, for example;

a) Any information about your website visit is collected automatically. This information helps to enhance functionality and navigation on the Website and includes the IP address you have, the date, times and frequency of access to the Website and how you use and communicate with its content.

b) we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on website, see the section below, headed “Cookies”.

Our use of Data

10) Any or all of the above details may be needed from time to time by us to give you the best service and experience possible while using our website. For the following purposes in particular, data can be used by us:

a) Internal record keeping and audit;

b) our products/services improvement

c) Ensure safe and correct medicine(s) supply is made to you

d) Transmission by email of marketing materials that may be of interest to you;

In each case, this privacy policy is applicable

11) If we find it appropriate for our legitimate interests to do so, we will use your data for the purposes above. If you are not pleased, in such conditions you have the right to object (see section "Your Rights" in the following)

12) For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in

a) soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar product/services). Under soft-opt-in consent, we will take your consent as given unless you opt-out)

b) for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide

c) if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed ‘’your rights’’ below

13) when you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

14) We may use your Data to show you MYDRUGS Limited adverts and other content on other websites. If you do not want us to use your data to show you MYDRUGS limited adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” bellow)

Who we share Data with

15) We may share your Data with the following groups of people for the following reasons:

a) any of our group companies or affiliates – to ensure the proper administration of our website, business and ensure compliance with pharmacy regulations

b) our employees, agents and or/professional advisors – to ensure we make a safe and correct supply of medicine(s) to you and ensure we comply with pharmacy regulations 

c) third party service providers who provide services to us which require the processing of personal data – to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly, ensure a safe and correct supply of medicine(s) is made to you and ensure we comply with pharmacy regulations

Data security

Data security is of great importance to MYDRUGS LIMITED and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this website.

16) In order to secure your data for example, we use technological and organizational steps

a) A password and user name that are exclusive to you control the access to your account

b) Your data is stored on secure servers

c) any Data stored on hard copy is secured in locked cupboards 

a. Hard copies of the following may be stored;

i. Your order details with your name, address, email and telephone number 

ii. pharmacy medicine assessment(s) answers relative to sale of pharmacy medicine(s) 

iii. Intervention notes taken relative to ensuring a safe and correct supply of medicine(s) is made to you

17) We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure

18) Technical and organizational initiatives include efforts to address any possible abuse of data. Please tell us right away by contacting us by e-mailing, if you suspect harassment, failure or unauthorized access to your details.

19) Please visit to receive comprehensive details from Get Safe Online about how to protect your details and computers and devices from fraud, identity theft, viruses and many other online issues. HM Government and leading corporations help Get Secure Online.

Keeping data 

20) If a longer retention period is needed or allowed by law, we will maintain your data on our systems only for the time necessary to serve the purposes set out in the privacy policy or until you request the deletion of the data.

a) Data stored on hard copies mentioned above will be stored for one year or more if required to ensure pharmacy regulations compliance

21) Even if we remove your Data, it may remain for legal, tax or regulatory purposes on the backup or archival media.

Your rights

22. In relation to your Data you have the following rights:

a) Right to access – the right to request 

(i) About you copies of the information we hold at any times, or 

(ii) Such information can be modified, updated or deleted. We will not charge you for this if we give you access to information about you unless your request is "obviously baseless or excessive." We will deny your application if we are legally permitted to do so. We are going to tell you the reasons if we deny your submission.

b) Right to correct – The right to rectify the Information if it is inaccurate or incomplete

c) Right to erase – The right to suggest that your Data be deleted or removed from our systems

d) Right to limit or restrict use of your Data by us – The right to' block' us from using your data or limit the way we can use it

e) Right to data portability – The right to suggest that we upload, copy or pass your Data

f) F) Right to object – The right to object, including when we use it for our legitimate purposes, to our use of your data

23) Please contact us via email: to ask about your personal information, exercise either of the above listed rights or withdraw your commitment to the processing of your data (where approval is our legal basis for processing your data).

24) You will be able to send your complaint to the appropriate UK data protection agency, i.e. the ICO, if you are not happy with the manner in which a request is treated in relation to your data. Contact at https:/ on its website  for details of the ICO.

25) The data we keep about you is critical to be accurate and present. If your Data changes during the time during which we hold it, please keep us updated.

Links to other websites

26) This website could provide links to other websites now and then. We have no influence over these kinds of websites.  We cannot be held responsible for the content of such websites. This privacy policy doesn’t apply at all to the use of websites of such nature. You are encouraged to read other websites ' privacy policies or claims before using them.

Changes in company ownership and control

27) MYDRUGS LIMITED may expand or reduce our business from time to time with regard to the sale and/or transfer of control of all or part of MYDRUGS LIMITED. The data supplied by users will be transferred, together with that part and the new owner or control party will be allowed to use the privacy policy, where it is appropriate for any part of the company so transferred.

28) We can also convey information to a prospective buyer of our business or any part thereof

29) In the above situations, we take action in order to protect your privacy

Use of Cookies

30) Those cookies can be installed on your website and accessed. In order to enhance our customer interface and our variety of goods and services, MYDRUGS LIMITED uses a cookie. Such cookies have been carefully designed by MYDRUGS LIMITED and it has been introduced to ensure that your privacy still remains in a secure way.

31) In compliance with current UK and EU Cookie Regulation, all cookies used by this website.

32) You will be met with a pop-up asking you to set cookies before the website places cookies on your machine. You allow MYDRUGS LIMITED to provide you with better experience and service by giving your permission to position cookies. If you wish, you can decline to allow cookies to be put, however other features of the website may not operate in full or as planned.

33) The following cookies can be put on the site:

Strictly required cookies: These are cookies that are required for our website to run. These provide cookies that allow you to log into protected areas of our website, use a shopping cart or use e-billing services, for example.

Analytical / performance cookies: They allow us to identify and count the number of visitors and see how visitors travel around our website when they use it. For example, this helps us enhance the way our website operates by ensuring that visitors can find what they are searching for.

Functionality cookies: These are used to recognise you when you return our website. This helps us to personalize our material, welcome you by name and remember your preferences (such as language or region).

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information for this purpose with third parties.

34) On your internet browser, you can choose to allow or disable cookies. By default, this will alter the cookies accepted by most internet browsers. For more info please check your internet browser's support menu.

35) You can choose at any time to remove cookies but you may lose some information which will make you more rapid and efficient access to the Web, including personalization settings, which is not limited to them.

36) We would recommend you to upgrade your internet browser and discuss with your web browser developer for support as well as advice when you are confused about changing your privacy settings.

37) Please see for more information on cookies generally, including how you can disable them. Details on how to delete cookies from your machine can also be found.

General Information

38) Under this Privacy Policy you cannot transfer any of your rights to any other person. Under this Private Policy, we can pass our rights where we fairly believe your rights are not affected.

39) When any court or competent authority determines that any provision of this Privacy Policy (or part of any provision) is unconstitutional, unlawful or unenforceable, that provision or part-provision shall, to the extent possible, be considered to have been omitted and the validity and enforceability of the other provisions of this Privacy Policy shall not be affected.

40) Unless concluded differently, no pause, act or omission by a party in the exercise of any right or remedy shall be considered to be a waiver of that right or any other remedy.

41) This Agreement is regulated by the law of England and Wales and shall be understood by it. The sole competence of English and Welsh Court shall extend to all disputes arising from the agreement.

Modifications to this privacy policy

42) MYDRUGS LIMITED reserves the right to amend this privacy policy, if we find it necessary or legal; any modification shall immediately appear on the website and you will be considered to have agreed to the terms and conditions of the Privacy Policy as far as the first use of this website following the changes have been made.

By email to, contact MYDRUGS LIMITED.

01 June 2018


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