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We understand sometimes you may need to return your items. You have a 14-day cooling off period. You are entitled to return your items within 14 working days and get a full refund*.

*Please read full terms and conditions for returns below.

How do I return my items?

  • Please email your order number, details of item(s) to return and reason for return to
  • Please arrange postage of returns to: MYDRUGS LIMITED, PO BOX 6585, Coventry, CV39QA
  • Please contact us if you have any issues in returning your item(s)

When will I get my refund?

We will look to process your refund as soon as we can. Once we receive the goods, we aim to process the refund within 48 hours. It can however take up to a maximum of 30 days to receive the refund via the original payment method. 

Terms & Conditions

Unfortunately MYDRUGS LIMITED does not cover costs of the return postage and will not be liable for any damages incurred during transit. Please ensure you have secured and packaged the returns properly. MYDRUGS LIMITED always recommends sending all returns by recorded delivery service. 

Please note
We do not accept returns for the following unless they are damaged or faulty:

  • Unsealed items with a protective seal due to health protection or hygiene reasons 
  • Perishable items 
  • Medicinal products that have been opened 

Please note, this does not affect your statutory rights. You have the same consumer rights as conferred by The Sale of Goods Act 1979 (as amended); the Sale and Supply of Goods and Services Regulations 2002 and any other consumer laws that might apply to contracts as you would have when buying in store. 

Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you. In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods including the basic delivery charge within 14 days of receipt of the notice of cancellation.

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