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Terms & Conditions

Please read these terms and conditions carefully, as they affect your legal rights.

Definitions

User or Users: This means any third party that accesses the website and is not either (i) employed by MYDRUGS LIMITED and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to MYDRUGS and accessing the website in connection with the provision of such services.

Introduction

You the user must be at least 18 years of age to use this website. By using the website and agreeing to MYDRUGS LIMITED terms and conditions you warrant that you are at least 18 years of age.

The terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and MYDRUGS LIMITED, the owner and operator of this website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.

1. Refund Policy


You have a 14-day cooling off period. You are entitled to return your items within 14 working days and get a full refund.

How do I return my items?

  • Please email your order number, details of item(s) to return and reason for return to customerservices@mydrugs.co.uk
  • Please arrange postage of returns to: MYDRUGS LIMITED, PO BOX 6585, Coventry, CV39QA
  • Please contact us if you have any issues in returning your item(s)

Unfortunately MYDRUGS LIMITED does not cover costs of the return postage and will not be liable for any damages incurred during transit. Please ensure you have secured and packaged the returns properly. MYDRUGS LIMITED always recommends sending all returns by recorded delivery service.

Please note

We do not accept returns for the following unless they are damaged or faulty:

  • Unsealed items with a protective seal due to health protection or hygiene reasons
  • Perishable items
  • Medicinal products that have been opened

Please note, this does not affect your statutory rights. You have the same consumer rights as conferred by The Sale of Goods Act 1979 (as amended); the Sale and Supply of Goods and Services Regulations 2002 and any other consumer laws that might apply to contracts as you would have when buying in store.

When will I get my refund?

We will look to process your refund as soon as we can. Once we receive the goods, we aim to process the refund within 48 hours. It can however take up to a maximum of 30 days to receive the refund via the original payment method.

Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods including the basic delivery charge within 14 days of receipt of the notice of cancellation.

2. Delivery Policy

  • All deliveries are subject to MYDRUGS successfully receiving payment
  • Delivery options exclude bank and other public holidays
  • We will deliver the goods in accordance with the delivery option selected during the order process. Any delivery timescales quoted to you are indicative only.
  • Monday to Friday: We aim to dispatch all orders placed before 6.00pm on the next working day, after this all orders placed after 6.00pm will be dispatched within 2 working days.
  • Saturday and Sunday: We aim to dispatch all orders placed at any time within 2 working days.
  • We aim to deliver standard delivery option within 3-5 working days from when the order was placed.
  • We aim to deliver express delivery option within 1-2 working days from when the order was placed.  
  • Weight: Orders weighing over 10kg incur additional charge of £4.99 per 10kg.  You will be notified on check out.  
  • Orders may be delivered in more then one package and at different times
  • We try out best to ensure delivery times are met however we are unable to accept liability for any out of pocket expenses incurred for failed or delayed orders. You are still entitled to your full statutory rights
  • We make every effort to deliver goods within our estimated dispatch timescales; however sometimes due to unforeseen circumstances delays can occur. However, in accordance with the consumer contracts regulations, all orders will be fulfilled within a maximum of 30 days, or a full refund will be issued.
  • You must check the contents of your delivery at the time of receiving them. If your delivery items are damaged or incorrect you must make the courier aware at the time of delivery. We do not take liability for damaged goods received discovered after point of delivery
  • Sadly at the moment we only deliver to addresses in the United Kingdom only
  • Standard delivery delivers most parcels within 3-5 working days. If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland or Isle of Man it may take up to 7 working days.


When will my order be dispatched?

All dispatch times are indicative only.

Monday to Friday

  • All orders placed before 6.00pm are dispatched the next day.
  • All orders placed after 6.00pm are dispatched within 2 working days.

Saturday and Sunday

  • All orders placed anytime dispatched within 2 working days.

What If I ordered my items but they are out of stock?


MYDRUGS LIMITED orders its products from its wholesalers and if products are out of stock from the wholesalers or delivery from wholesalers is late; this will directly impact the dispatch of your product.

If a product is out of stock and we cannot fulfil it, we aim to let you know as soon as we can and MYDRUGS LIMITED will offer an alternative product or a full refund within 30 days.

IMPORTANT: When you purchase a ‘pharmacy medicine’ please be aware the standard delivery policy does not apply. Your ‘pharmacy medicine(s)’ and other item(s) purchased alongside will be dispatched after the ‘pharmacy medicine(s)’ assessment criteria have been approved. This can take an extra working day, however we will endeavour to minimise delaying your delivery dispatch at all times. Please be aware this is to help ensure a safe decision is made to supply you with ‘pharmacy medicine(s)’

Pharmacy Medicine(s) Policy

  • This policy applies to all sales including a ‘Pharmacy Medicine’.
  • A pharmacy assessment must be completed prior to the purchase of a ‘pharmacy medicine’.
  • The assessment contains questions to gain information about your health and purpose for using the pharmacy medicine
  • The on duty responsible pharmacist and trained health care professionals will use this information to consider whether the pharmacy medicine is suitable for you
  • All questions must be answered honestly and truthfully. Failure to do so could lead to an unsuitable pharmacy medicine supply to you, which could cause harm to your health and wellbeing. We take no liability of pharmacy medicine supply if incorrect or misleading information has been provided to us
  • The information from the pharmacy assessment is stored securely for audit purposes. This information is kept private and confidential.
  • We have the right to refuse any sale of ‘pharmacy medicine(s)’ under the acting responsible pharmacist’s discretion. All ‘pharmacy medicine(s)’ sales are subject to our approval and can be refused at any time prior to the dispatch of the item(s) in question. A full refund of the item(s) refused will be made to you as soon as possible or within 30 days of the initial sale. Please note any refusal of ‘pharmacy medicine’ sale is for the benefit of your health.  
  • When you purchase a ‘pharmacy medicine(s)’ with MYDRUGS limited you agree you will fully read the patient information leaflet(s) provided before taking the medicine(s).
  • When you purchase a ‘pharmacy medicine’ please be aware the standard delivery conditions do not apply. Your ‘pharmacy medicine(s)’ and other item(s) purchased alongside will be dispatched after the ‘pharmacy medicine(s)’ assessment criteria have been approved. This can take an extra working day in addition to the delivery policy, however we will endeavour to minimise delaying your delivery dispatch at all times. Please be aware this is to help ensure a safe decision is made to supply you with your  ‘pharmacy medicine(s)’
  • You must not abuse, overuse or illegally use ‘pharmacy medicine(s)’ or any medicine(s). By agreeing to our terms and conditions you agree to MYDRUGS limited sharing your information with legal authorities if we feel there has been any suspicious activities within your account.


4. Marketing and Promotions

Only one voucher code can be redeemed per order
We are legally obligated under UK law not to offer any discount or promotion of baby and infant milk. Therefore no discount codes or promotions apply to baby and infant milk.

5. Complaints Policy

Concerns can be made through our concerns form here
MYDRUGS LIMITED aims to acknowledge complaints within 48 hours but in a maximum of five working days. MYDRUGS LIMITED aims to provide resolution to complaints within 30 working days.

6. Intellectual Property

  • All content included on the website, unless uploaded by users, is the property of MYDRUGS LIMITED, our affiliates or other relevant third parties.
  • In these terms and conditions, content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any such content uploaded by users.
  • By continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights.
  • Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owners prior consent.
  • You may, for your own personal, non-commercial use only retrieve, display and view the content on a computer screen.
  • You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the consent of MYDRUGS LIMITED


7. Prohibited Use

  • You may not use the website for any of the following purposes:
  • In any way which causes, or may cause, damage to the website or interferes with any other persons use or enjoyment of the website;
  • In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  • Making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner


8. Registration

  • You must ensure that the details provided by you on registration or at any time are correct and complete
  • You must inform us immediately of any changes to the information that your provide when registering by updating your personal details to ensure we can communicate with you effectively
  • We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions
  • You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the website. Cancellation or suspension of your registration does not affect any statutory rights


9. Links to other websites

This website may contain links to other sites. Unless expressly stated, these sites are not under the control of MYDRUGS LIMITED or that of our affiliates
We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them

10. Privacy Policy and Cookies Policy

Use of the website is also governed by our privacy policy and cookies policy, which are incorporated into these terms and conditions by this reference. To view the privacy policy and cookies policy, please click on the following links:

Privacy Policy
Cookies Policy

11. Availability of the website and disclaimers

  • Any online facilities, tools, services or information that MYDRUGS LIMITED makes available through the website (the service) is provided ‘as is’ and on an ‘as available’ basis. We give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. MYDRUGS LIMITED is under no obligation to update information on the website, however will try to keep this updated and accurate as much as possible.
  • Whilst MYDRUGS LIMITED uses reasonable endeavours to ensure that the website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all users take responsibility for their own security, that of their personal details and their computer.
  • MYDRUGS LIMITED accepts no liability for any disruption or non-availability of the website
  • MYDRUGS LIMITED reserves the right to alter, suspend or discontinue any part (or the whole of) the website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the website unless it is expressly stated otherwise.


12. Product Images

  • Please note all images provided are indicative and for illustrative purposes only. Products purchased may be different to the image shown due to different manufacturer but will have the same active ingredient.


13. Limitation of liability 

  • Nothing in these terms and conditions will: i) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable, ii) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or iii) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law
  • We will not be liable to you in respect or any losses arising out of events beyond our reasonable control
  • To the maximum extent permitted by law, MYDRUGS LIMITED accepts no liability for any of the following:
  • Any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities
  • Loss or corruption of any data, database or software
  • Any special, indirect or consequential loss or damage


14. General

  • You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected
  • We may vary these terms and conditions from time to time. Such revised terms will apply to the website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  • These terms and conditions together with the privacy policy and cookies policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions
  • The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions
  • If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected
  • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy
  • This agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.


15. MYDRUGS LIMITED details

  • MYDRUGS LIMITED is a company incorporated in England and Wales with registered number 10913546 whose registered address is MYDRUGS LIMITED, PO BOX 6585, Coventry, CV39QA and it operates the website www.mydrugs.co.uk. You can contact MYDRUGS by email on info@mydrugs.co.uk
  • MYDRUGS LIMITED is a registered pharmacy with the General Pharmaceutical Society with the registered premises number: 9011027. Registered premises address: MYDRUGS LIMITED, PO BOX 6585, Coventry, CV39QA
  • MYDRUGS LIMITED is approved to sell medicines online with the Medicines Healthcare and Regulatory Agency. Our registered number is C48744

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